Delivery Info

We can deliver flowers, plants, and specialty gifts to almost 100% of the United States and Canada. We can also deliver flowers, worldwide, to more than 150 countries across the globe.

In most areas of the United States and Canada, orders placed as late as 2p.m. in the recipient's time zone can be delivered that day (earlier times may apply to some areas and at holidays). Saturday deliveries are available in some areas for orders placed by 11a.m. in the recipient's time zone. Due to limited availability of florists open on Sunday we cannot guarantee delivery on Sunday and Saturday or Monday will need to be an option for delivery if Sunday is not available.

Delivery Status
Please consider your order delivered on the day you requested. If we have any difficulties with your order we will contact you by telephone and/or email.

Floral Delivery Times
All floral deliveries will be made during normal business hours (9a.m. to 7p.m.). Requests may be taken for either an AM or PM delivery, howeverwe cannot guarantee that this request will be met. Since we do not know each florist's delivery schedule for a particular day we will be unable to guarantee delivery requests for a specific time or within an hourly range.

Incorrect Address or Redelivery
Changes to address information or incorrect addresses information requiring redelivery will result in a $10.00 charge.

When the Recipient is Not Home For residential deliveries, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return or attempt delivery the next day. During the holidays deliveries may be made as late as 9p.m. For business deliveries, if the business is closed or not accepting deliveries, delivery will be attempted the next business day. During the holidays deliveries may be made as late as 5p.m.

Cancellation Policy
We will be happy to help you cancel your order prior to shipping. However, if your floral bouquet or specialty gift is en route or already delivered, we are unable to cancel your order. If your order is to be delivered today, please call us at 1 800 543-0009 to see if the product is en route or has been delivered.

Substitution Policy
Substitution may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item.

In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value. For one-of-a-kind flower arrangements such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. If the floral container shown online is not available, a similar container will be used.

For green and blooming plants, similar plants may be substitutes of equal or greater value.

For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. If the plant container shown online is not available, a similar container will be used.

Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.


 
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